Shipping / Terms&Conditions | Advanced Children Basic Clothes

SHIPPING / TERMS AND CONDITIONS

COMMON DETAILS
Acbc.ro site is handled by Alphabet Design SRL, a Romanian company registered under registration number J40/13839/2012. Our registered address is No.3, Gavriil Muzicescu St., Bucharest, 011895 postal code. Our registered VAT number is RO 30946168.
You can contact us via email office@acbc.ro or by phone at +40 721 584 073

SHOP ONLINE
In order to make purchases on our website we are obliged to ask you in return some information. We use this personal data in our invoicing and shipping process. Alphabet Design is committed to ensuring that your information is secure. After you have placed an order a confirmation email will be sent to you.
All prices include VAT and are exclusive of shipping costs. The price can differ for the same model based on your size selection.
Some characteristics or prices can be changed without prior notification or may vary based on some operations or computer errors. We apologize upfront should this ever happen and promise we’ll do our best to fix such problems.
We reserve the right to modify these terms& conditions, therefore we kindly ask you to read them again when placing a new order on our website.

PAYMENT
Regarding payment methods you have the following options:
– Cash on delivery – with the delivery courier
– Payment online – all payments on this website are processed by PayU and we accept all the credit/debit cards accepted by them ( Visa, Mastercard etc)
If you prefer to pay by wire transfer please contact us at office@acbc.ro

DELIVERY
Shipping charges are explicitly added to your order and are going to be paid by you. For Bucharest and National deliveries we use Fastius Curier , as for international deliveries we use DPD International.

Our estimated time of delivery should be 1-2 working days for Romania and 2-7 working days for other countries.
The delivery time is indicative and therefore is not guaranteed in case of “force majeure”. Your order will be processed and shipped within 2 days after receiving your payment confirmation.

For now we deliver international to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary , Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland , United Kingdom, Turkey. If you cannot find your country in the list please contact us at orders@acbc.ro ; your parcels will be handled via DPD International and its local partners as carriers.

Please note that for Romania we do not charge shipping costs.
Some countries charge customs fees or taxes. These taxes will be paid by the customer. Alphabet Design cannot always inform its customers about these possible extra-charges.

RETURN POLICY
In case you are not satisfied with our products you have to send us a notification within 2 working days after receiving the products via email at orders@acbc.ro . We will issue a refund for the price of the items you bought upon items arrival at our office.

Please make sure that you return the products in perfect condition, meaning that our products must not be used or damaged, must have all the original accessories and labels on.
We do not refund delivery costs, credit cards fees, bank commissions nor customs fees or taxes.

Please send back the products to the following address:
Alphabet Design SRL
Lt Av Serban Petrescu St., no 11, sector 1, postal cod 011891, Bucharest, Romania

We will refund the value of the goods that you send back to us through wire transfer within 10 working days after we receive the products and we confirm that they are in perfect and unused condition. In order to proceed with the wire transfer you should provide us correct bank account details. The bank account holder name and details you provide should be the same with the beneficiary name from the initial issued invoice.
We can also make a refund to your credit/debit card account, in case your payment was made through PayU online payments processor.

PRIVACY POLICY
Your personal data is saved to the Customer Relation Management system of Alphabet Design to process your order and will not be forwarded or sold for marketing purposes to any third party, unless is required by the law.
By registering to our database you specifically give us consent, within the limits of the law, to be contacted through email about new entry products, special offers or other information regarding Alphabet Design. Don’t worry; we are not going to abuse that.

You may choose to restrict collection or use of your personal information simply by requesting it through an email at office@acbc.ro .
We would like to inform you that the name of this website, our logo and brand is a registered trade mark being the property of Alphabet Design, therefore they cannot be reproduced, copied or used without our prior consent.

LIABILITY
We do hope that any disputes are to be solved in mutual consultation wherever possible. Romanian law is applicable to the terms& conditions. Alphabet Design cannot be held responsible for mistakes, defects or loss of income by using this website. Alphabet Design cannot be held responsible for any variations in colors due to the quality of the computer screens. Alphabet Design cannot be held responsible for any typing or misprinting errors that could communicate in incorrect selling price or stock quantity. Alphabet Design will adjust the price and quantity as soon as possible.
By placing an order to our website the client will automatically agree to all of our Terms &Conditions.

Force Majeure
In case of Force Majeure and despite any other established legal rights Alphabet Design is entitled to cancel your order without legal intervention, by informing the client in writing. Please note that client is not entitled to any damages.
For any other suggestions or complaints please use the following email address: office@acbc.ro or telephone contact number +40 721 584 073

THANK YOU!